JSDN is an integrated cloud management system with a centralized marketplace, stores associated to the marketplace and customers.

JSDN brings many advantages to its users.

The following table details the service delivery features of the marketplace and the value-add they bring to the resellers:

The following user roles are important within JSDN:

As an administrator, you will be logging in to the marketplace. When you login to the marketplace for the first time, you will be prompted to reset your password. Provide a new password and confirm the password change.

You can reset your password at any given point-in-time.

This section describes the marketplace home page user interface and its general navigation aspects.

The Home page contains a number of content modules which are available to you after you log in.

If you have the privilege, you can customize the element names on a page.

Before you customize your store, make sure you have the following information in place.

You can customize your store branding by uploading your company logo, customizing or rediecting your store url and change your store look and feel.

JSDN supports multiple languages, time zones and date formats.

The Store Type tab displays the type of store you own - whether it’s an enterprise store or reseller type store.

You can modify the content that is displayed in your instant store from the Store Policies and Information page. The store privacy and security policies that you provide are listed as links on the footer of the instant store.

You can use the Identity Management page to setup an appropriate directory server for identity management.

You can select the services to be made available for resell for the new Store.

You can customize the e-mail message templates for your customer. You can also specify the e-mail addresses that receive a copy of the e-mail message.

You can review and configure the billing methods for your store for the first time.

On the Preferences page, you can define a set of preferences that your reseller/store admin can perform when they login to the marketplace using reseller/store credentials. This option will be available only when your administrator proxy into your account.

You can review the invoice settings that have been configured for your store.

Using the Search Preferences utility, you can specify the rankings for the services you want to promote in the marketplace search.

The Store catalog lists all the services that you have added from the JSDN Marketplace. You can now view the services in your store catalog and customize the catalog for your customers.

You can now customize the store catalog by arranging services and service offers in the order that you want them to be seen by your customers.

If you are an approved marketplace member (reseller administrator), you can resell services from the marketplace to your store. However, before you can resell services, you need to order services from the catalog. You can only resell those services that are marked for resale.

You need to update retail price for services in the catalog. All the services that you have purchased for resell are listed in the catalog.

When your marketplace administrator approves your store, you can either configure the order URL from a link on your own company Web site, or e-mail the order URL to your customers.

Use the search feature to search for service/offers. Type few unique characters of the service name or offer name, and then click Search.

You can now customize the store catalog by arranging services and service offers in the order that you want them to be seen by your customers.

This section helps you to manage your existing catalog.

This section helps you to edit existing service within the catalog.

This section helps you to understand how you can edit the service configuration.

You must have the valid privileges to add the partner credentials.

You must have the valid privileges to edit the partner credentials.

Managing promotions involves associating and disassociating a promotion that has been assigned to a service.

Managing promotions associated with a service.

This section describes how you, as an administrator can add customer(s) and manage their accounts.

This section explains how to manage orders placed by your customers. On the Order Management page, you can view and edit the orders placed by your customers. This page lists all the orders placed by your customers. To specifically manage the orders placed by an individual customer, you will need to proxy into that customer’s account. The date and time shown on the order screens are based on the logged-in user’s time zone.

Search Services feature minimizes your efforts to find relevant worklist tasks when there are multiple worklist tasks available. You can search for worklist task by Workflow Event, Offer Code, Offer Name, Organization Name and Reference ID.

A worklist task can be continued only if the task is in Provisioning status.

A worklist task can be re-executed only if the task is in Error status.

The item details section on the Order Details page displays the pricing details for the order. It displays the total setup fee, recurring fee and the total tax.

You can edit a Saved Order. Once the order is placed, the order cannot be edited.

Rejecting of an order is only possible, if the stores billing option is configured with Pre-Approved Credit and enabled with Financial Approval Required option.

This section describes how the system processes orders and the flow of events that takes place from the placing of an order to its fulfillment. When an order is placed, the order status changes from placed to fulfilled.

If the order that has been placed is on hold or has any errors, then you can view the order details by doing the following:

While placing an order for your customer, you can choose to either buy the service outright, or opt for a trial option. If you choose to try the offer, you will not be asked to pay. However, note that trial periods are fixed. The period for which you can try an offer will be notified to the customer via e-mail. If you want to continue using your trial service, you will need to confirm the customer’s order before the trial period expires. The customer will be notified of the trial expiration date. You cannot place an order(s) saved by your customers/users.

All customer orders are managed by the customer administrator. However, on behalf of the customer administrator, customer orders can be managed.

Use the Cloud Service Credentials page to configure the cloud provider account settings. You need to configure settings for each vendor account. This is a one-time process.

You need to register one account as paying account in your ISV records as well as in JSDN. Once registered as paying account, the paying account will be billed for all other accounts linked to the paying account. The sub-accounts that are added under/linked to the paying account are referred as linked accounts. It’s important to note that the concept of paying account and linked accounts are used only for facilitating consolidated billing. Each linked account is completely independent in every other way (signing up for services, accessing resources, using AWS Premium Support, etc.). The paying account owner cannot access data belonging to the linked account owners. Each account owner uses their own AWS credentials to access their resources.

The JSDN members (cloud vendors) can add services to the marketplace. However, before these services can be resold by a store, they must be approved by your administrator.

The first user that registers for a company is assigned with the Primary Administrator’s role by default. Both the primary administrator and the store administrator can add and manage user(s) on behalf of a company.

Information about your organization is entered into JSDN when your member account is created. Once your member account is created, as an administrator you can modify your company information at any time.

As an administrator, you can modify or change your store regional setting. Use the My Company > Regional Settings tab to select the regional settings you want to make available to your company user(s). All the languages, date formats and time zones supported at the marketplace are available at the store level. However, you can set default regional settings for all new users those who get registered with your store.

The first time you login to marketplace, you are prompted to change your password and select a security hint question.

You can modify or set your regional settings (language, time zone and date formats). The language, time zone and date format settings determine which language the system should display and which time zone and date format the transactions should be carried out when you or your users login to the store.

The report gives a summary and detailed information on your customer list, company reports, services activities, login activities, users order management, help desk cases, transaction settlement information, revenue and billing information.